Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Fragile good need to be sent back bubble wrapped and double boxed in order to prevent damage during shipping.

To start a return, you can contact us at hello@tday.co.za with the reason for your return, or log a return when you log into your profile. Items sent back to us without first requesting a return will not be accepted.

Return shipping fee's are the responsibility of the customer.  Courier fee's are unfortunately non refundable.

You can always contact us for any return question at hello@tday.co.za

Damages and issues

All items are inspected before shipping to ensure they are without damage.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Goods that are damaged via courier needs to be reported upon receiving of goods. Any damage of loss must be shown when goods are signed for. Due to the fragile nature of some of our products, if a damaged product is not reported upon handover from the courier, no refunds or returns on damages products will be granted, as the couriers liability ends when goods are singed for, and cause of the damage comes into question with passing of time after packages have been delivered.

Should the customer choose to send an uber to collect their order when selecting "collection" at checkout , please note that tday is not liable for any damages as the courier is arranged and paid for by the client, and tday has no control over the quality and care with which the courier handles the package, therefore the cost of any damages is accepted by the client. Client is therefore not liable for a refund or replacement if there are any breakages.

Handmade products have a certain degree of variation on design and execution. Each product is unique and handmade. Exchanges or refunds are not accepted for such variations.

 

returns

Please note that handmade products are not always ‘perfect’ and irregularities that do not affect the overall function of the product are not considered as fault making issues. The irregularities that do not qualify for refunds or exchanges include:

• Glaze irregularity

• Finger marks – you score a signature that is personal to each maker!

• Imperfections on the underside of the product

• Bubbles and pin holes

If there is an issue in the function of a product, please email hello@tday.co.za with images and a description of the faulty product so we can help to resolve the issue as quickly as possible. The fault in the product must be a valid defect and cannot include any of the irregularities specified in the above list.

If the exchange is approved, we strongly advise you to pack the product carefully for a safe return to the Tday studio via a trackable courier, unless we deem the product to be so faulty that there is no worth to have it returned. Tday is not responsible for any damage to the product that happens during shipping back to the studio and a refund or exchange will not be processed if the goods arrive further damaged.

Please send returns and exchanges to:

27 Jonkershoek Road, Northcliff, JHB, 2195

When you are sending the item back to us, please make sure a clear instruction is included that includes:

• Original Invoice Number

• Your contact number and email address

• Item you wish to exchange to

• Reason for the return/exchange

• Return courier fee, if it is an exchange

clearance and sale items

Items purchased in the clearance section or where a price reduction is indicated may not be returned for refund or exchanged for other products. Sale of these items is final.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, or a new product will be sent as a replacement. Please remember it can take some time for your bank or credit card company to process and post the refund too.